Frequently Asked Questions

Orders & Tracking

How do I track my order?

Sign in to your account and open the order to view its latest status and tracking details. Use the Track Your Order page for guidance: Track Your Order. If you don’t have an account yet, you can Sign In or Create Account.

Can I change or cancel my order?

Contact us as soon as possible with your order ID. We’ll do our best if your order hasn’t entered production or shipping. Reach us on the Contact page.

Shipping & Delivery

Where do you ship? Which carriers do you use?

We ship locally in Kenya and internationally using reputable carriers, including Aramex and trusted local partners. See current regions, services, and live rates on Shipping & Delivery.

How much is shipping?

Shipping costs vary by destination and service. We publish live rates from our system here: Shipping & Delivery.

Do you offer Nairobi pickups?

Yes — pickups are available by appointment in Nairobi. Please contact us to schedule.

Are duties/taxes included for international orders?

Import duties and taxes may apply depending on your country and are typically collected by the carrier or local authority. For more information, see Terms and Shipping.

Returns, Exchanges & Warranty

What is your return policy?

You may request a return or exchange within 7 days from receiving your package. Items must be unused and in original condition. Some custom/personalised items may not be eligible unless defective. Full details: Returns & Exchanges.

What does the warranty cover?

We provide a warranty against manufacturer defects in materials and workmanship. Examples include stitching failures or faulty hardware under normal use. Learn more: Warranty.

Payments

Which payment methods do you accept?

We accept major cards (Visa, Mastercard, Amex, Discover), Kenyan mobile money options (M‑Pesa, Airtel Money, PesaLink), as well as Bank Transfer and Cash on Delivery (Kenya). If you need help, please contact support.

Sizing & Care

How do I find my belt size?

Measure from the buckle’s inside edge to your most‑used hole, or use our quick reference table. See the full guide: Belt Size Guide.

How do I care for my leather item?

Clean gently, condition sparingly, and store away from heat and direct sun. For nubuck/suede, use dedicated cleaners. See our comprehensive Leather Care Guide.

Custom & Wholesale

Do you take custom orders?

Yes — we craft bespoke pieces with options for leather, color, stitching, hardware, and monogram. Start here: Custom Orders or Request a Quote.

Do you offer wholesale?

Yes — visit Wholesale to learn more and create an account.

Gifting & Misc

Do you sell gift cards?

Yes — see Gift Cards.

How do you handle privacy and cookies?

We follow the Kenya Data Protection Act (2019). We use cookies with user consent; you can manage preferences from the footer. Read our Privacy Policy and Terms.

Still need help?

Email: info@khalifacrafted.com
Phone: +254 706 567789
Or use our Contact form.